Allow Tenants to Create Maintenance Requests

This feature allows tenants to create and submit new maintenance requests for their property as well as view existing request statuses in the tenant portal so that all parties are kept in the loop.

When your tenant(s) create a maintenance request via the Tenant Portal you will receive a notification email from Landlord Studio.

What You Need To know

  • This feature is currently available for US users with ACH enabled only. We plan to make this feature available for all users in Q4 2022.

  • Your tenant will be able to submit requests via the Tenant Portal for Online Rent Collection.

  • Refer to How to Set up Online Rent Collection for further instructions on inviting Tenants to the Tenant Portal.

How to Enable Tenant Maintenance Requests

In order for your tenants to be able to submit maintenance requests online, you will first need to enable this feature.

Head to the general settings More -> General menu.

Then select "Yes" from the dropdown under the "Enable Tenant Maintenance Requests" option.

Tenants will then be able to access the Maintenance tab in the top right hand corner of the tenant portal to create new requests and view existing.

Find out more: How to Invite Tenants to Create Maintenance Requests